SmallBizGenius Analysis
Foxylocks is a hair extension and hair product company that receives mixed reviews. While many customers praise the quality and color matching of their extensions, significant issues are reported regarding shipping delays, pre-order fulfillment, and inconsistent customer service.
Category Breakdown
Scores based on analysis of 272 recent reviews
Product Quality
8.2/10Many reviewers praise the quality of Foxylocks' hair extensions and hair products. They often describe the hair as soft, silky, and natural-looking, and some specifically commend the thickness and longevity of the extensions.
40 reviews mention thisShipping & Delivery
3.5/10A significant number of reviewers report issues with shipping delays, especially for pre-ordered items. Many customers waited weeks or even months beyond the advertised timeframe, and some never received their orders.
30 reviews mention thisCustomer Service
5.0/10Customer service experiences are inconsistent, with some reviewers praising the helpfulness and responsiveness of the team. However, others describe unhelpful, rude, or unresponsive interactions, particularly when dealing with delayed orders or returns.
25 reviews mention thisColor Matching
8.5/10Several reviewers commend Foxylocks' color matching service, noting that the recommended shades perfectly matched their hair. Some customers received personalized assistance via Instagram DM, which they found very helpful.
10 reviews mention thisPre-Order Issues
3.0/10Several reviewers complain about pre-order items not being clearly marked at the time of purchase, leading to unexpected delays. Many customers also report a lack of communication and updates regarding the status of their pre-orders.
15 reviews mention thisPros & Cons
What Customers Love
"These are the best hair extensions ever. They look so real! Are so soft and silky. I ordered multiple times and always get compliments and everyone thinks it’s my real hair that’s how well they blend"
"I was really impressed with the colour match given to me for free on Instagram- it was perfect!"
"Absolutely brilliant product, most oils send my hair greasy which I don’t have. But Foxys Gold oil is just wow, nothing can beat it."
"First time using Foxy Locks and I’m really impressed. Orded 2 bottles of their tape in extension remover on the 11th, shipped out the same day and arrived today (13th) in nice and secure packaging"
"Customer service lady was absolutely brilliant & so helpful. Really fast posting too Stunning products that smell divine 😍 Would definately buy from foxy locks again❤️"
Common Complaints
"Ordered a pre-order item with an advertised wait time of 2–6 weeks. It’s now been over 8 weeks and I’m still waiting, with no clear shipping date."
"they won’t let you return a damaged package that was two weeks late and they give you the complete runaround in the emails. the customer service is horrible and rude and they don’t care about the cust..."
"They sell items that are pre-order but it doesn’t state pre-order at the time of purchase (screenshots taken as evidence this time as this is the second time it has happened to me)."
"This is my third purchase.!...This is my third box I’m actually very disappointed this time in my order the quality of the hair. I’ve washed it one time and it feels like horse hair."
"I ordered silver fox extensions and when they came I thought I'd been sent the wrong colour. A warm blonde was received not anything like the photos on the website."
Common Questions About Foxylocks
Answers derived from customer review patterns
Is Foxylocks legit and trustworthy?
Foxylocks is a legitimate company that sells hair extensions and hair products. However, many customers report issues with shipping delays, particularly for pre-ordered items, and inconsistent customer service. While some customers have positive experiences with the quality of the hair and the color matching service, others have had negative experiences with the overall reliability of the company. Potential customers should be aware of the reported issues before making a purchase.
Based on 45 reviewsDoes Foxylocks have good customer service?
Customer service experiences with Foxylocks appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of the customer service team, particularly when assisting with color matching or resolving minor issues. However, a significant number of reviewers report negative experiences, describing unhelpful, rude, or unresponsive interactions, especially when dealing with delayed orders, returns, or damaged packages. This inconsistency makes it difficult to rely on consistently positive customer service.
Based on 25 reviewsIs Foxylocks worth it for small business?
For small businesses, the value proposition of Foxylocks is mixed. While the quality of the hair extensions is often praised, the reported issues with shipping delays and inconsistent customer service can be problematic for businesses that need reliable supply and support. If a small business can tolerate potential delays and is primarily focused on product quality, Foxylocks might be a viable option. However, businesses that prioritize consistent and dependable service may want to consider alternative suppliers.
Based on 15 reviewsWhat is Foxylocks' return policy like?
The reviews do not provide specific details about Foxylocks' official return policy. However, some reviewers mention difficulties in returning damaged packages or receiving refunds for delayed orders. Several customers reported having to chase customer service for updates and resolutions, suggesting that the return process may not always be smooth or straightforward. Customers should carefully review the company's official return policy on their website before making a purchase.
Based on 8 reviewsWhy are there so many shipping delays with Foxylocks?
Shipping delays with Foxylocks appear to be primarily related to pre-ordered items. Several reviewers report that pre-order status is not always clearly indicated at the time of purchase, leading to unexpected wait times. Additionally, some customers suggest that Foxylocks may not accurately estimate the delivery timeframe for pre-ordered items, resulting in delays that extend weeks or even months beyond the advertised timeframe. Lack of communication and updates from customer service also contribute to frustration surrounding shipping delays.
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